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Bella e Serena Spa
Health: Please inform us about any possible health issues such as high blood pressure, heart disease, metabolic disorders and allergies, pregnancy, recent surgery or other physical complaints at the beginning of your spa visit.
Spa etiquette: Out of consideration for other guests, please turn off your mobile phone during your stay at the spa. Our Bella e Serena Spa is non-smoking. Please talk quietly with restraint so as not to disturb other guests.
Cancellations: If you cannot attend an appointment, please cancel it at least 24 hours before your treatment. Otherwise you will be charged the full price of the treatment.
Arranging an appointment: We will be happy to meet your appointment requests. Please book your treatments as early as possible and keep to the agreed times. We recommend that you arrive 10 minutes before the start of treatment.
Delays: Unfortunately, it is not possible to extend the treatment beyond the agreed appointment in the event of delays. If you arrive for your appointment later than agreed, your treatment time will be reduced accordingly.
Check-in and check-out
Your room is ready for you from 3.00 p.m. on your day of arrival. Please check out by 11.00 a.m. on the day of departure.
Direct booking advantage
Free cancellation up to 14 days before arrival
Personal advice with best price guarantee
¾ gourmet board instead of half board
More room categories to choose from
Points for your Regular Guest Card
The third full-paying person in a triple room receives a 20% discount.
In suites with a separate children's room the third person pays the full price, from the fourth person onwards the discount depends on the age.
When accommodated in the parents’ room with 2 full-paying adults …
… children up to the age of 3 stay for €20.00 per day.
… children aged between 3 and 6 years old enjoy a 60% discount.
… children aged between 6 and 13 get a 40% discount.
The price for a parking space in the garage is € 4.00 per night. The garage parking space is included for guests in the Landhaus.
Dogs are welcome at our hotel by prior arrangement and for an extra charge of €10.00 per night. Dog blankets and dog baskets must be brought by the guest. We ask for your understanding that four-legged friends do not have access to the following areas:
Included in the price
Exquisite Windschar ¾ gourmet board
Swimming and sauna complex flooded with daylight
4,500 m² Windschar park with outdoor pool
Gym in the underground Horse Passage
Free Windschar activity programme
Large children's playroom and children's playground
If you do not arrive at all or arrive late or leave early, the following cancellation terms and conditions apply:
Cancellations up to 15 days before arrival are free of charge.
For cancellations between 14 and 8 days before arrival we charge 40% of the total price.
For cancellations between 7 and 4 days before arrival we charge 70% of the total price.
For cancellations from 3 days before arrival we charge 90% of the total price.
All the prices are per person per night (with a minimum stay of 2 nights) including ¾ gourmet board and all the Windschar inclusive services. A visitor’s tax of €2.10 and a tourism tax of €0.70 per person (from 14 years upwards) and night is charged at the hotel.
Methods of payment
You can pay the hotel bill in cash, by cheque, cheque card, Visa or MasterCard. If you pay in cash, 10 points will be credited to your regular guest card.
Single occupancy supplement
The supplement in a single room is €12.00 per night.