110 years of hospitality
Traditional cordiality, modern comfort
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COVID-19 Measures

ARRIVAL AND CHECK-IN

Entry into Italy, use of the indoor swimming pool, sauna area and fitness room requires the presentation of one of the following certificates, whereby a free antigen test can always be done at our hotel. For all other hotel facilities no certification is request.

  • Certificate of vaccination: certificate of vaccination against corona. The proof of vaccination already counts from the 15th day after receiving the first vaccination dose;
  • Certificate of recovery: certificate of recovery from a Covid 19 infection in the last six months;
  • Certificate of testing: proof of a negative antigen or PCR test, which must not be older than 48 hours.

Children under 12 years of age do not require proof. 

To enter Italy, you must complete and carry the Digital Passenger Locator Form (dPLF). The form must be completed for each adult person. If underage children are travelling with, they can be indicated on the accompanying parent’s form.

 

HOTEL SECURITY AND GENERAL INFORMATION

  • In closed places it is obligatory to maintain the interpersonal distance of at least one metre, with the exception of people living together
  • The surgical mask is obligatory when the interpersonal distance is reduced, with the exception of cohabiting persons
  • There are hand disinfection dispensers in all areas of the hotel. Frequent hand washing and the use of disinfectant is recommended
  • The staff always wears a surgical mask, their hands are always disinfected and is regularly tested
  • All surfaces in the common areas are disinfected daily
  • The lift can be taken by one person or by several people from the same family unit
  • Check-in: you can check in before arrival directly from home
  • Public transport travels with a capacity of 80%

 

ROOM CLEANING

  • The staff always wears a surgical mask, their hands are always disinfected and is regularly tested
  • The rooms are cleaned using special products and all the different surfaces are disinfected
  • During the cleaning of the rooms, they are carefully ventilated

 

RESTAURANT AND BAR

  • In the restaurant and bar area the minimum interpersonal distance is at least one metre, except for people living together
  • In South Tyrol the buffet is allowed. We ask our guests to put on the surgical mask and disinfect their hands before serving
  • The staff always wears a surgical mask, their hands are always disinfected and is regularly tested
  • Only people from the same family can sit at the same table. Alternatively, a minimum distance of one metre must be maintained at the table

 

WELLNESS AND SPA

  • The Wellness and SPA area is open. It is necessary to observe the minimum inter-personal distance of one metre and for the entry the Green Pass is required
  • The relaxation area and saunas are open. Before entering this area you need to register your name
  • The staff always wears a surgical mask, their hands are always disinfected and is regularly tested
  • Our guests can enjoy all the treatments at the Bella and Serena spa. Our guests are taken of the temperature and asked to wear the surgical mask

 

ACTIVITIES

  • It is compulsory to wear respiratory protection, except when you are alone, with people from the same family or when you are doing sport, with an interpersonal distance of at least 1 metre
  • Our guides will accompany our guests during the excursions. During the excursions all the rules in force are observed

 

The guidelines are constantly being updated and we therefore try to keep you informed. At the following link you can find all the safety regulations currently in force in South Tyrol:                                www.suedtirol.info/en/information/coronavirus

Cancellation insurance

For more information about the cancellation insurance, please consult the following document.
If you would like to know the cost of the cancellation insurance you can consult the following link.

Cancellation terms and conditions

The right of withdrawal as laid down in the Consumers’ Code* is not contemplated – however, if you do not arrive at all or arrive late or leave early, we are willing to apply the following cancellation terms and conditions:

  • up to 15 days before arrival cancellation is free of charge
  • between 14 and 8 days before arrival we charge 40% of the total price
  • between 7 and 4 days before arrival we charge 70% of the total price
  • from 3 days before arrival we charge 90% of the total price

 

Methods of payment

You can pay the hotel bill in cash, by cheque, cheque card, Visa or MasterCard.

Check-in and check-out

Your room is ready for you from 3.00 p.m. on your day of arrival. Please check out by 11.00 a.m. on the day of departure.

Deposit

Thank you very much for your reservation! We ask you to confirm your reservation by credit card. Please complete the following form.

Direct booking advantage

  • Free cancellation up to 15 days before arrival
  • Personal advice with best price guarantee
  • ¾ gourmet board instead of half board
  • More room categories to choose from
  • Points for your Regular Guest Card

Discounts

  • The third full-paying person in a triple room receives a 20% discount.
  • In suites with a separate children's room the third person pays the full price, from the fourth person onwards the discount depends on the age.
  • When accommodated in the parents’ room with 2 full-paying adults …

  • … children up to the age of 3 stay for €20.00 per day.
  • … children aged between 3 and 6 years old enjoy a 60% discount.
  • … children aged between 6 and 13 get a 40% discount.

Four-legged friends

Dogs are welcome at our hotel by prior arrangement and for an extra charge of €10.00 per night. Dog blankets and dog baskets must be brought by the guest. We ask for your understanding that four-legged friends do not have access to the following areas:

  • Restaurant
  • Garden
  • Terrace

Garage

The price for a parking space in the garage is € 4.00 per night. The garage parking space is included for guests in the Landhaus.

Prices

The listed prices must be understood per person per night with a minimum stay of 2 nights. Aditionally, a visitor’s tax of €2.10 and a tourism tax of €0.70 per person (from 14 years upwards) and night will be charged at the hotel.
The following services are included:

  • Exquisite Windschar ¾ gourmet board
  • Swimming and sauna complex flooded with daylight
  • 4,500 m² Windschar park with outdoor pool
  • Gym in the underground Horse Passage
  • Free Windschar activity programme
  • Large children's playroom and children's playground
  • Free WiFi
  • Exclusive price advantage for direct bookings

In case of early departure we charge a fee of 90%.

Single occupancy supplement

The supplement in a single room is €12.00 per night.

Windschar

5 of 5 Stars | TripAdvisor